Return & Refund
By placing an order on ZoeAura, you agree to the terms outlined in this Return & Refund Policy.
ZoeAura reserves the right to update this policy at any time without prior notice.
Our mission is to prioritize customers above all else, with customer experience being our top priority. We strive to provide exceptional customer service.
Returns and Exchanges are accepted within 30 days after delivery. To initiate the return or exchange process, please carefully read and follow the guidelines outlined below.
- Eligibility for Return and Exchange:
- To be eligible for a return or exchange, the item must be in its original condition, with all tags attached and undamaged.
- The item must not have been washed, altered, or used in any way.
Returns are not accepted under the following circumstances:
1.1 Items returned in unacceptable condition (e.g., without tags, worn, altered, washed, or damaged)
1.2 Products with a perfume scent or hair on them
1.3 We reserve the right to refuse returns that appear to be excessive, abusive, or inconsistent with normal consumer behavior
- Return and Exchange Process:
- Please contact our customer service team through two methods:
2.1 Click on the Chat Icon in the bottom right corner of our website.
2.2 Email our customer service at service@zoeaura.com.
Please make sure to include your order number, specific products for return, and the corresponding reason for refund. If possible, attach clear photos of any product issues to help us quickly understand your order. We promise to reply within 24 hours.
- Refunds and Exchanges:
- Once we receive the returned item and verify its eligibility, we will process the refund or exchange within a reasonable timeframe.
- Refunds will be issued to the original payment method used for the purchase.
If the refund request exceeds the allowed refund period for payment methods such as PayPal or credit cards (for example, PayPal allows refunds within 180 days), the refund will be issued in the form of a coupon.
- Not all cases require the item to be returned. Our customer service team will determine whether a return is necessary after reviewing your request.
| Return Reason | Refund Amount | Return Postage Responsible Owner |
| Item Issue (Photo/Proof is Required) |
Full Refund = Item Price + Shipping Fee |
Not all cases require you to return the goods. If a return is necessary, ZoeAura will cover the return shipping cost. |
| Customer Personal Reason (Non-defective Items) |
Final Refund = Item Price Only (Shipping Fees are non-refundable) |
Return shipping costs are the responsibility of the customer. |